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In such case the following sequence of actions is triggered:
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1. The user invokes the Synchronise Account/Synchronise All Accounts/Download Message Content action.
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2. After successful synchronisation (message download), Datovka sends the a [Request for Storage Hierarchy](https://gitlab.labs.nic.cz/datovka/datovka/wikis/records-management-api#request-for-storage-hierarchy-upload_hierarchy).
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2. After successful synchronisation (message download), Datovka sends the a [Request for Storage Hierarchy](#request-for-storage-hierarchy-upload_hierarchy).
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3. The record management server sends a response containing the requested hierarchy. Additional data containing case identifiers ('jednací čísla', 'spisové značky' in Czech) are sent inside the hierarchy.
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* The response contains the following optional entries:
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* `case_id` - contains a list of strings. The list may be empty or it must contain only non-empty strings. All entries within this list must be unique - no string is allowed to be repeated in this list. Every string represents a single case identifier as **used by the user** of the records management service.
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